Unstructured and structured interviews and review through existing sources of information will help us to narrow the broad problem area and to define a specific problem statement.
Nature of information can be:
1. background info on the organization - the contextual factors
2. prevailing knowledge on the topic = relevant finding from previouse research.
Data:
1. Secondary data - data gathered thorugh existing sources. e.g.written info on the company's policies, procedures and rules, etc.
2. Primary data - information obtained by observing events, people and objects or by administrating questionnaire to indiduals.
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